Ticketing sync

Mirror conversations into Intercom or Help Scout, both ways.

If your team lives in Intercom or Help Scout, conversations from other channels can appear there too.

How it works

Turn on a route on the Switchboard page: a source, like the widget, to a destination, like Intercom. From then on, each conversation from that source is mirrored into the destination as it happens.

Both ways

Your team replies in Intercom or Help Scout. The reply goes back to the customer on the channel they used. The assistant keeps answering in between.

What syncs

Customer messages, assistant replies, your team's replies, and attachments. Handoffs show up as notes.