Glossary

Words you will see in the app.

• Source. Anything you connect for the assistant to learn from.
• Sync. Re-reading a source to pick up changes. You press it; it does not run on its own yet.
• Channel. A place customers talk to the assistant: widget, Slack, email, voice.
• Live system. A store, calendar, or billing account the assistant can look things up in.
• Verified. A customer who has proven who they are.
• Handoff. The assistant passing a request to your team.
• Lead. A customer who left contact details and asked to be contacted.
• Route. A cable on the Switchboard: a channel mirrored into a ticketing tool.
• Seat. A teammate who can read and reply.
• Reply. The unit every plan counts in. A chat answer is 1; a call minute is 23.
• Ready Check. Eight test questions on Home that show what the assistant can answer. Each uses 1 reply.
• Top-up. 1,000 extra replies for $40. They never expire.
• Usage. The section on Home that shows what is left and where the replies went.
• Period. Your billing month, or the trial's 14 days. Plan replies reset when a new one starts.
• Widget. The chat window on your site.