How the assistant behaves
Attachments
What customers can send, and what the assistant does with it.
What the assistant can see
Images. A photo of a receipt, a damaged item, a screenshot. The assistant looks at the image and answers from it.
What it stores but does not read
Documents: PDF, Word, spreadsheets, and the rest. They are saved with the conversation for your team. The assistant does not read them. This is a privacy choice.
Formats and sizes
Each file can be up to 4 MB.
| Kind | Formats |
|---|---|
| Documents | PDF, Word, text, Markdown, RTF, OpenDocument, Excel, CSV, PowerPoint |
| Images | JPG, PNG, GIF, WebP, HEIC, SVG |
| Video | MP4, MOV, WebM, AVI |
| Audio | MP3, WAV, M4A, OGG |
| Archives | ZIP, GZ |
| Code and data | JSON, YAML, XML, SQL, common source files |