Channels
Email and phone
Email is coming. Voice on the widget is live.
Email as a channel is coming. You can connect Gmail or Outlook today so the mailbox is ready, but the assistant does not read or answer emails yet. When it does, it will follow the same rules as chat: answers from your sources, says when it does not know, hands off when it should.
A custom mailbox over IMAP is also coming.
Phone
Voice on the website widget is live today. Customers tap Voice, then the green button, and talk. See Voice for how a call works.
Phone numbers, where a customer dials you and the assistant picks up, are on the way.