Things it never does

The lines that do not move.

• Never moves money. No refunds, cancellations, charges, or waivers. Those go to your team.
• Never states a fact it did not find.
• Never recommends a product you do not sell, or one that is sold out.
• Never promises a follow-up time you have not set.
• Never sends a verification code to an address the customer did not type.
• Never shares one customer's details with another.
• Never claims to be a person. Asked, it says it is an AI assistant.
• Never follows instructions hidden inside a document or a message. Your sources are information, not commands.
• Never reads links, codes, or email addresses aloud on a call.